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Security of People Must be Taken Care

Daniel Ryan, CIO, City of Battle Creek, Michigan
Daniel Ryan, CIO, City of Battle Creek, Michigan

Daniel Ryan, CIO, City of Battle Creek, Michigan

Challenges in technology to meet enterprise needs in 2013 and expectations

The biggest challenge we face in 2013 with technology meeting enterprise needs is finding solutions that actually increase our productivity and ease pain points encountered by end users. Two solutions I look forward to gaining maturity would be a single sign able to manage our identities across all our systems, whether they be cloud based or on premise in nature and be seamless to our users and mobile applications need to shift focus from duplicating all that can be done in the office to delivering solutions that leverage mobility for those who need to actually be mobile.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

Security is still at the forefront of items that keep me awake at night. With the consumerization of technology and a workforce that has grown up using technology their entire lives, new vulnerabilities walk into the enterprise with our new hires; we are challenged to find safe, secure methods of using applications that did not originate as enterprise solutions. The other item always on my mind is alignment of our technology solutions with our enterprise goals and leading this effort across multiple business lines that exist in local government.

Technology Trends Impacting Enterprise Business Environment

There are a couple of trends in technology that are beginning to impact our business environment. The “internet of things” brings more opportunity to us in delivering solutions and at the same time opens up potential for security issues at our endpoints. The other exciting opportunity for us as a local government is the greater usage of business intelligence and big data. Historically we have excelled at collecting data and using it inside the silo of intended purpose thus narrowing our analysis to a specific use. Maturation of BI tools and more awareness of shaping questions using all data available are going to allow us to deliver better solutions more rapidly.

Delivering Quality Service

With our workforce reduced by more than 20 percent in my tenure as CIO we have had to focus on being able to deliver the same service level with fewer staff. My role as a local government CIO has shifted from leading our organization into adopting and using technology into leading how to fully utilize technology to maintain service levels. Technology is no longer the primary focus or concern for failure of solutions. It has become more about people and helping them through the changes we have endured as an organization.

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